Refund Policy

1. Policy Overview

At Bloomuiremoveex, we aim to provide transparent and fair refund terms for all coaching programs and educational products. This policy applies to all purchases made directly through our website, during consultation calls, or at our San Francisco studio.

By enrolling in any paid service, you acknowledge that you have read, understood, and agree to the refund conditions described below. This policy supplements our Terms of Use and does not limit any rights you may have under applicable consumer protection laws.

Business Information:
Bloomuiremoveex
240 Powell St, San Francisco, CA 94102, United States
Email: hello@bloomuiremoveex.world
Phone: +1 415-948-7366

2. Coaching Program Refunds

2.1 Individual Coaching Packages

Individual coaching packages are available in three, six, and twelve-session formats. Refund eligibility depends on the number of sessions completed at the time of your cancellation request:

• Before the first session: Full refund minus a $25 administrative processing fee, provided the request is submitted at least forty-eight hours before the scheduled first session.
• After one session: Partial refund equal to seventy-five percent of the remaining unused sessions, calculated on a per-session basis.
• After two or more sessions: Partial refund equal to fifty percent of the remaining unused sessions.
• After fifty percent or more of sessions completed: No refund available. You may transfer remaining sessions to a future date within six months.

2.2 Monthly Coaching Subscriptions

Monthly subscriptions renew automatically on the same date each month. You may cancel at any time by providing written notice to hello@bloomuiremoveex.world. Cancellation takes effect at the end of the current billing cycle. No partial refunds are issued for unused days within an active billing period.

2.3 Complimentary Consultation

The initial twenty-minute introductory conversation is free of charge and does not involve any payment or refund considerations.

3. Educational Product Refunds

Educational products include digital workbooks, guided journals, audio session recordings, and reference guides sold independently or bundled with coaching programs.

• Digital downloads: Refund requests must be submitted within fourteen days of purchase. If you have accessed or downloaded more than twenty percent of the digital content, the purchase becomes non-refundable.
• Physical materials: Unused physical workbooks and journals may be returned within thirty days of delivery in their original condition. Return shipping costs are the responsibility of the client unless the item was defective or incorrectly shipped.
• Bundled products: When educational materials are included in a coaching package, the value of accessed digital content is deducted from any coaching refund calculation.

4. Group Programs and Challenges

Seasonal challenge cycles and group programs operate on fixed schedules with defined start and end dates. Refund terms for group offerings are as follows:

• Before program start date: Full refund if cancellation is requested at least seven days before the program begins.
• Within seven days of start: Fifty percent refund if cancellation is requested before the first group session.
• After the first group session: No refund. You may request a credit toward a future program cycle of equal or lesser value, valid for twelve months.
• Missed sessions: Individual missed group sessions are not eligible for partial refunds. Recordings of group discussions, where available, may be provided at the facilitator's discretion.

5. Cancellation Procedures

To request a cancellation or refund, please follow these steps:

1. Send an email to hello@bloomuiremoveex.world with the subject line "Refund Request" or "Cancellation Request."
2. Include your full name, email address used during enrollment, program or product name, purchase date, and reason for the request.
3. Our team will acknowledge your request within two business days and provide a decision within ten business days.
4. If approved, refunds are processed according to the timelines described in Section 7.

For session cancellations (rescheduling individual appointments rather than ending a program), please provide at least twenty-four hours notice. Sessions cancelled with less than twenty-four hours notice may be counted as completed at our discretion.

6. Non-Refundable Items and Situations

The following are not eligible for refunds under any circumstances:

• Services fully rendered, including completed coaching sessions
• Digital products where more than twenty percent of content has been accessed
• Administrative processing fees ($25) applied to pre-session cancellations
• Third-party payment processing fees charged by your bank or card issuer
• Programs terminated due to violation of our Terms of Use, including abusive conduct or sharing of confidential materials
• Purchases made more than sixty days prior to the refund request, except where required by applicable law
• Gift purchases redeemed more than thirty days prior to the refund request

7. Refund Processing

Approved refunds are processed as follows:

• Payment method: Refunds are returned to the original payment method used during purchase. We cannot issue refunds to alternative accounts or in cash.
• Processing time: Refunds are initiated within five business days of approval. Depending on your financial institution, it may take an additional five to ten business days for the refund to appear on your statement.
• Currency: All refunds are issued in U.S. dollars. Currency conversion differences or international transaction fees charged by your bank are outside our control.
• Confirmation: You will receive an email confirmation when the refund has been processed, including the refunded amount and expected timeline.

Credits toward future programs, where offered as an alternative to monetary refunds, are applied to your account within three business days and remain valid for the period stated in the relevant section above.

8. Exceptions and Special Circumstances

We recognize that exceptional situations may arise. The following circumstances are evaluated on a case-by-case basis and may qualify for adjusted refund terms:

• Documented medical circumstances preventing continued participation
• Relocation outside our service area making in-person sessions impossible, for clients enrolled in studio-only packages
• Technical failures on our platform preventing access to scheduled video sessions for more than two consecutive weeks
• Duplicate charges or billing errors confirmed by our payment records

To request consideration under exceptional circumstances, contact us with supporting documentation. Decisions are made within fifteen business days and communicated in writing.

9. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks filed without prior communication may result in suspension of your access to all services and digital materials pending resolution.

We provide detailed transaction records to financial institutions during chargeback investigations and reserve the right to dispute chargebacks that do not comply with this Refund Policy. Fraudulent chargeback claims may result in permanent termination of service access and referral to collection agencies where permitted by law.

10. Contact Information

For refund requests, cancellation inquiries, or questions about this policy, please contact:

Refunds and Billing — Bloomuiremoveex
240 Powell St, San Francisco, CA 94102, United States
Email: hello@bloomuiremoveex.world
Phone: +1 415-948-7366
Business hours: Monday to Friday, 9:00 AM – 6:00 PM PST

We are committed to resolving all billing concerns fairly and promptly. If you are dissatisfied with the outcome of a refund request, you may escalate the matter by sending a written appeal to the same email address with the subject line "Refund Appeal."